Envolve Tech

Envolve Tech, the virtual shopping assistant, enjoyed an incredible first full year as an affiliate-based technology, with growth across its key areas – clients, sales generated and commissions – of several thousand percent, quickly establishing it as one of the key technology players in the affiliate space.

The platform combines a number of key areas which ensure that human touch remains – even in this automated, ML-driven world. Envolve built a data-analytics team – who ensure that they’re not just answering questions correctly, but focusing on key events, from Valentine’s Day to Mother’s Day, Christmas through to relevant sports events, giving the user that human level experience that can often be missing in the chat-bot arena. They also developed more relevant icons to ensure they grab attention – but also that it is never an interruptive experience. Through 2020, handover rate was reduced from 30% to 5% meaning that an amazing 95% of queries asked of the Virtual Shopping Assistant were successfully answered.