OFFICIAL VERIFICATION

2026 Bronze Winner

Best Use of Data & Audiences

Turning Dreams into Bookings: Disney’s Data makes Magic A Reality

Entrants: Publicis Imagine
Partners: Disney Destinations International

The Challenge

Disney holidays are magical, but the booking journey wasn't. With families browsing an average of 70 pages to make a successful booking, complex digital journeys were causing abandonment. For most families, a Disney holiday is a once-in-a-lifetime emotional and financial commitment and the complexity was killing conversion.

The Strategy

For most families, a Disney holiday is a once-in-a-lifetime emotional and financial commitment and the complexity was killing conversion. So, the team set out to measure the decision-making process.

Execution and Innovation

By scoring visitors based on online behaviour and intent signals, the team built a model to predict who was ready to make their family's dreams a reality, making Disney's own first-party data the engine to optimise all digital media with high precision.

Results

New booking funnel entries surged 270% (DV360), bookings soared +380% (Meta), and revenue jumped +665% (TikTok). A 40:1 ROI on the cost of the project.

Judge's Verdict

"A standout initiative, transforming complex behavioural signals into a scalable intent model that got into the mind of the customer."

"The shift from simple traffic to meaningful audience activity showcases both creativity and smart execution."

Thanks to our 2026 sponsors

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